Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised and compliant gaming experience. When you register an account, we collect personal details including your full name, date of birth, residential address, email address, telephone number and valid identification documents. These details are required both to create and verify your account and to meet strict regulatory obligations within the gambling industry.

During your use of our services we may also receive financial information such as payment method details and transaction records. In addition, our systems automatically collect technical data including your IP address, browser type, device identifiers, operating system and information about how you navigate and interact with our website. This helps us maintain the smooth operation of the platform and improve the overall user experience.

How We Use Your Information

The primary purpose of collecting and processing your data is to provide the services you have requested. This includes managing your gaming account, processing deposits and withdrawals, verifying your identity, preventing fraud and ensuring we meet all legal and licensing requirements. We also use the information to personalise your gaming environment, such as recommending games based on your previous activity.

Where you have given us specific consent, we may use your contact details to send you updates about new games, exclusive promotions and other relevant offers. You can withdraw this consent at any time without affecting your ability to use our core services. We do not make automated decisions about you that carry legal significance without providing you with further information and the opportunity to request human intervention.

Sharing and Disclosure of Information

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who perform functions on our behalf. These include payment processors, identity verification agencies, customer support platforms, IT service providers and analytics partners. All such companies are contractually bound to protect your data and may only use it for the specific purposes we authorise.

We may also disclose your information where we are legally obliged to do so, for example to comply with court orders, regulatory requests from the UK Gambling Commission or other authorised bodies, or to assist in the prevention and detection of crime. In the event of a business restructuring, merger or acquisition, your data may be transferred as part of the overall business assets while remaining subject to equivalent privacy protections.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse site performance and deliver a more relevant experience. Some cookies are essential for the website to function correctly, such as maintaining your logged-in status and enabling game play. Others help us understand how visitors use the site so we can improve its design and content.

You can manage your cookie preferences through your browser settings or through any cookie consent tool we make available. Please note that disabling certain cookies may affect the functionality of the website and limit the services we can provide. We also work with trusted third-party partners who may place cookies with your consent to measure campaign effectiveness or deliver more relevant advertising.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive data, secure server technology, regular security assessments and strict access controls for staff who need to process personal information.

While we strive to protect your data to the highest standard, no system can guarantee complete security. Should a breach occur that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with legal requirements.

Your Rights Under Data Protection Law

As a UK resident you have several important rights regarding your personal data. These include the right to request access to the information we hold about you, to have inaccurate data corrected, and to request erasure of your data in certain circumstances. You may also ask us to restrict processing, object to processing based on legitimate interests, or request that we transfer a copy of your data to you or another organisation.

To exercise any of these rights, please contact our customer support team using the details available on the website. We will respond to your request within one month, or sooner where possible. There is normally no charge for these requests, although we may charge a reasonable fee or refuse to act if your request is manifestly unfounded or excessive. If you are unhappy with how we have handled your request, you have the right to complain to the Information Commissioner’s Office.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities or other legally recognised transfer mechanisms.

Retention of Your Information

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Different retention periods apply depending on the type of data and the purpose for which it is processed. Once we no longer need your information, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology or legal obligations. The updated version will be posted on this page with a revised effective date. Where changes are material, we will make reasonable efforts to notify you through website announcements or direct communication. We encourage you to review this policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team who will be happy to assist you.